Shipping policy

We currently ship to addresses within the United Kingdom only. All orders are processed and dispatched from our UK warehouse via Royal Mail.

Standard orders are typically dispatched within 1 to 3 business days of purchase, with delivery taking a further 2 to 5 business days depending on your location. If any item you've ordered is on pre-order or temporarily out of stock, the expected dispatch date will be shown on the product page and confirmed again in your order confirmation email. Business days are Monday to Friday, excluding UK bank holidays.

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. Once your order has been dispatched, you will receive a confirmation email with Royal Mail tracking information where available.

If you haven't received your order within the estimated delivery window, please contact us at info@lucidcarcare.com and we'll look into it for you.

LUCID is not responsible for delays caused by circumstances outside our control, such as Royal Mail service disruptions, extreme weather, or incorrect delivery information provided at checkout. Please double check your shipping address before completing your order, as we're unable to redirect a parcel once it has been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery, and a further delivery charge may apply.

If you have any questions about your order or delivery, get in touch at info@lucidcarcare.com.