Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lucidcarcare.com. Once your return is approved, we'll email you a return shipping label along with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lucidcarcare.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom or personalised orders, and any product that has been used or where the seal or packaging has been broken, for hygiene and safety reasons. As some of our products are chemical car care solutions, we're also unable to accept returns on items once opened, in line with standard safety practice for this product category.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your statutory rights

This 30-day policy is offered in addition to, and does not affect, your rights under UK consumer law. Under the Consumer Contracts Regulations 2013, you have a legal right to cancel most orders within 14 days of receipt without giving a reason. Under the Consumer Rights Act 2015, if an item is faulty, not as described, or develops a fault within a reasonable time, you may be entitled to a repair, replacement, or refund outside of this returns window. Contact us at info@lucidcarcare.com if this applies to your order.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@lucidcarcare.com.